At SushiCity, we are committed to delivering fresh, high-quality meals quickly and efficiently. This Shipping Policy outlines how our delivery service operates and what customers can expect when placing an order.

Delivery Areas

We currently provide delivery services within selected areas of Switzerland.

Delivery availability may vary depending on your location. Customers can verify service availability during the checkout process.

Order Processing

Orders are prepared fresh upon confirmation to ensure the highest quality and freshness.

Preparation times may vary depending on:

  • Order size
  • Menu items selected
  • Current order volume
  • Peak operating hours

Delivery Time

Estimated delivery times are provided at checkout and may vary based on:

  • Distance from the restaurant
  • Traffic conditions
  • Weather conditions
  • Order volume

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

Delivery Charges

Delivery fees, if applicable, will be displayed during the checkout process before payment confirmation.

Charges may vary based on delivery distance and location.

Order Tracking

Customers may receive order updates through email, phone, or other available communication methods regarding the status of their order.

Delivery Responsibility

Customers are responsible for providing accurate delivery information, including:

  • Full delivery address
  • Contact number
  • Any necessary delivery instructions

SushiCity is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to incorrect information, customer unavailability, or inability to access the delivery location, additional charges may apply for redelivery where permitted.

Quality Assurance

Our team takes every precaution to ensure that your food arrives fresh and in excellent condition. If you experience any issues with your delivery, please contact us promptly so we can assist you.

Contact Us

If you have questions regarding delivery services, shipping areas, or order status, please contact us.