At SushiCity, customer satisfaction is important to us. We strive to provide fresh, high-quality food and excellent service. Please review our Returns & Refund Policy before placing an order.

Food Orders

Due to the perishable nature of food products, all food orders are generally considered final and cannot be returned once prepared, dispatched, or delivered.

Refund Eligibility

Refunds may be considered in the following situations:

• Incorrect items delivered
• Missing items from an order
• Food received in an unsatisfactory condition
• Order canceled by SushiCity
• Duplicate payment or billing error

To request a refund, customers must contact us as soon as possible after receiving their order.

Order Cancellations

Orders may be canceled only if the request is made before food preparation has begun.

Once preparation has started, cancellation requests may not be accepted.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team with relevant details, including photos when applicable.

We will review the issue and determine an appropriate resolution.

Non-Refundable Situations

Refunds may not be issued in the following cases:

• Change of mind after order confirmation
• Incorrect delivery information provided by the customer
• Failure to collect an order at the agreed time
• Delays caused by circumstances beyond our control

Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

Quality Commitment

We are committed to serving fresh, high-quality meals and providing a positive customer experience. If you experience any issues with your order, please contact us so we can assist you promptly.

Contact Us

For questions regarding returns, cancellations, or refund requests, please contact us.